We're sorry this happened. VendRush takes order accuracy seriously.
What to Do
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Do not discard the packaging — keep it as evidence
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Open the VendRush Customer App
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Go to Orders → Completed Orders
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Tap the affected order
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Tap "Report an Issue"
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Select "Missing Items" or "Wrong Items Received"
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Describe the issue and optionally attach a photo
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Submit the report
Resolution
Our team will review your report and respond within 24 hours. If the issue is confirmed:
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Missing items → Refund to your VendRush Wallet
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Wrong items → Partial or full refund depending on the case
Prevention Tips
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Always check your order against the receipt before the rider leaves
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If you notice something wrong at the door, tap "Issue with Delivery" immediately while the rider is still present
Last updated: July 2026 VendRush Support Team For direct support: support@vendrush.com | support.vendrush.com