Article 5.2 How to Accept and Complete a Delivery

Going Online

1. Open the VendRush Rider App

2. Tap the Go Online toggle at the top

3. You are now visible to the dispatch system and will receive delivery requests

Receiving a Delivery Request

When an order is assigned to you:

• Your phone will vibrate and play an alert sound

• You'll see:

  • Pickup location (vendor name and address)

  • Drop-off location (customer address)

  • Estimated earnings for the trip

  • Distance to vendor

You have 30 seconds to accept or decline. If you don't respond, the request is automatically passed to another rider.

Completing the Delivery

1. Accept the request

2. Navigate to the vendor's location using the in-app map

3. Arrive and confirm pickup: tap "I've Arrived at Vendor"

4. Collect the order from the vendor

5. Tap "Order Picked Up"

6. Navigate to the customer's address

7. Deliver the order to the customer

8. Tap "Delivered" your earnings for that trip are credited

If You Can't Find the Customer

1. Call the customer using the masked number in the app

2. If no answer after 2 attempts, tap "Customer Unreachable"

3. Follow the in-app instructions do not leave the order unattended