This is usually a temporary situation. Here's what to do:
Step 1 Wait 10–15 Minutes
Sometimes there's a delay between your bank processing the payment and VendRush receiving confirmation. Wait a few minutes and check your order status again.
Step 2 Check Your Bank Statement
Log into your banking app or dial your bank's USSD to check:
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Was money actually deducted?
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Is there a transaction reference number?
Step 3 Contact VendRush Support
Email support@vendrush.com with:
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Your VendRush account phone number
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The exact amount deducted
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Your bank name
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The date and time of the transaction
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Your Paystack reference number (shown on the failed payment screen)
We'll investigate and either confirm the payment or arrange an immediate refund.
Typical Resolution Time
Mismatched payments are usually resolved within 24–48 hours. If money was genuinely deducted and the order failed, a refund is issued to your VendRush Wallet or original payment method.