This is usually a temporary situation. Here's what to do:

### **Step 1  Wait 10–15 Minutes**

Sometimes there's a delay between your bank processing the payment and VendRush receiving confirmation. Wait a few minutes and check your order status again.

### **Step 2  Check Your Bank Statement**

Log into your banking app or dial your bank's USSD to check:

* Was money actually deducted?

* Is there a transaction reference number?

### **Step 3  Contact VendRush Support**

Email [**support@vendrush.com**](mailto:support@vendrush.com) with:

* Your **VendRush account phone number**

* The **exact amount** deducted

* Your **bank name**

* The **date and time** of the transaction

* Your **Paystack reference number** (shown on the failed payment screen)

We'll investigate and either confirm the payment or arrange an immediate refund.

### **Typical Resolution Time**

Mismatched payments are usually resolved within **24–48 hours**. If money was genuinely deducted and the order failed, a refund is issued to your **VendRush Wallet** or original payment method.