Support

You may cancel an order before the vendor starts preparing it. Cancellation Window | Order Status | Can You Cancel? | | ----------------------------- | -------------------------------- | | Pending | Yes free cancellation | | Confirmed (not yet preparing) | Yes free cancellation | | Picked Up | No, order is already on the way | How to Cancel 1. Open the VendRush Customer App 2. Tap Orders → Active Orders 3. Tap the order you want to cancel 4. Tap Cancel Order 5. Select a reason from the list 6. Confirm the cancellation Refunds After Cancellation - If you paid via Wallet or Bank: Refund will be made instantly to your wallet.

Getting Started

Article 1.1 How to Create Accounts

What is VendRush? VendRush is an on-demand delivery platform that connects customers with local vendors (restaurants, grocery stores, pharmacies, and general stores) and professional riders who handle deliveries. How It Works For Customers: Place orders from your favourite local stores through the VendRush app. A nearby rider picks up your order and delivers it to your doorstep in real time. For Vendors: List your products, receive orders from customers, and have professional riders collect and deliver them on your behalf. You focus on the products we handle the logistics. For Riders: Accept delivery requests near you, pick up orders from vendors, and earn money per delivery. Flexible hours, no fixed schedule. Platform Components - Customer App: Browse stores, place orders, track delivery live - Vendor App: Manage your store, products, and incoming orders - Rider App: Accept jobs, navigate to pickup/dropoff points - Support Center: This page! Get help at any time.

Wallet & Payments

Article 4.3 Payment Methods Accepted

VendRush supports multiple payment options for your convenience. Accepted Payment Methods | Method | Processing Time | Notes | | ------------------------ | ------------------- | ------------------------------- | | VendRush Wallet | Instant | Fastest checkout method | | Debit/Credit Card | Instant | Visa and Mastercard supported | | Bank Transfer (USSD) | 1–5 minutes | Use your bank's USSD code | | Internet Banking | 1–5 minutes | Via Flutterwave payment gateway | Paying With Card Your card details are processed securely by Flutterwave, a PCI-DSS compliant payment provider. VendRush does not store your full card number at any time. Failed Payments If your payment fails: 1. Check your bank account balance 2. Ensure your card has internet transactions enabled (contact your bank to enable) 3. Try a different payment method 4. Contact your bank if funds were deducted but the order didn't go through share your payment reference number which appears on the failure screen

Getting Started

Article 1.3: How to Download the VendRush App

VendRush has separate apps for customers, vendors, and riders. Customer App - Android: Search "VendRush" on Google Play Store - iOS: Search "VendRush" on Apple App Store Vendor App - Android: Search "VendRush Vendor" on Google Play Store - iOS: Search "VendRush Vendor" on Apple App Store Rider App - Android: Search "VendRush Rider" on Google Play Store - iOS: Search "VendRush Rider" on Apple App Store Minimum Requirements | Platform | Minimum Version | | ------------ | ------------------- | | Android | Android 8.0 (Oreo) | | iOS | iOS 13.0 | App Not Found? If you cannot find the app on the store, visit vendrush.com and use the download links on the homepage. If you're still having trouble, contact us at support@vendrush.com.

Rider App

Article 5.3 How Rider Earnings Work

How You Earn You earn a delivery fee per trip based on: - Distance from vendor to customer - Current pricing rules set by VendRush - Any surge pricing during peak hours Your earnings are shown for each trip before you accept it, so you always know what you'll make. Viewing Your Earnings 1. Open the VendRush Rider App 2. Tap Earnings in the menu 3. View: - Today's earnings - This week's earnings - Total earnings (all time) - Individual trip breakdown Payout Schedule Earnings accumulate in your rider wallet and are paid out to your bank account based on the payout schedule: - Payouts are processed every weekday - Minimum payout threshold: ₦1,000 - Bank credit arrives within 1–3 business days Tips to Maximise Earnings - Stay online during lunch hours (12pm–2pm) and dinner hours (6pm–9pm) these are peak order times - Position yourself near busy commercial areas with multiple vendors - Maintain a high acceptance rate to be prioritised by the dispatch system

Wallet & Payments

Article 4.1 How the VendRush Wallet Works

The VendRush Wallet is an in-app balance that lets you pay for orders instantly without entering card details every time. What You Can Do With Your Wallet - ✅ Pay for orders instantly - ✅ Receive refunds from cancelled orders - ✅ Receive promotional credits and cashback - ✅ View full transaction history Funding Your Wallet 1. Open the VendRush Customer App 2. Tap Wallet in the bottom navigation or Profile → Wallet 3. Tap Add Funds 4. Enter the amount you want to add 5. Choose a payment method: - Card (Visa/Mastercard) - Bank Transfer (USSD or internet banking) 6. Complete the payment 7. Funds reflect in your wallet immediately (card) or within a few minutes (bank transfer) Minimum Top-Up The minimum wallet top-up is ₦500. Is My Wallet Balance Safe? Yes. Your wallet balance is stored securely on VendRush's servers. Even if you lose your phone or reinstall the app, your balance is tied to your account and will be available when you log back in.