VendRush provides live tracking so you always know where your order is.
Live Tracking
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Open the VendRush Customer App
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Tap Orders in the bottom navigation
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Tap your active order
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You'll see a live map showing:
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Your delivery address (pin)
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The rider's current location (moving icon)
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Estimated time of arrival (ETA)
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Order Status Explained
| Status | What It Means |
|---|---|
| Pending | Waiting for vendor to confirm |
| Confirmed | Vendor accepted the order |
| Preparing | Vendor is making/packing your order |
| Ready for Pickup | Rider has been dispatched |
| Picked Up | Rider collected the order, heading to you |
| Delivered | Order dropped off at your location |
| Cancelled | Order was cancelled |
My Rider Stopped Moving
GPS can sometimes have a short delay. If the rider hasn't moved for more than 10 minutes, tap Help on the order screen to contact our support team immediately.