We're sorry this happened. VendRush takes order accuracy seriously.

### **What to Do**

1. **Do not discard the packaging** — keep it as evidence

2. Open the **VendRush Customer App**

3. Go to **Orders → Completed Orders**

4. Tap the affected order

5. Tap **"Report an Issue"**

6. Select **"Missing Items"** or **"Wrong Items Received"**

7. Describe the issue and optionally attach a photo

8. Submit the report

### **Resolution**

Our team will review your report and respond within **24 hours**. If the issue is confirmed:

* Missing items → **Refund to your VendRush Wallet**

* Wrong items → **Partial or full refund** depending on the case

### **Prevention Tips**

* Always check your order against the receipt before the rider leaves

* If you notice something wrong at the door, tap **"Issue with Delivery"** immediately while the rider is still present

*Last updated: July 2026  VendRush Support Team* *For direct support: *[***support@vendrush.com***](mailto:support@vendrush.com)* | support.vendrush.com*